You have chosen option 2 cleaning. Below is a complete breakdown of the service
We believe in total transparency here at WSS365, Through the entire process your dedicated agent will keep you posted on the progress of your cleaning. As mentioned before you will have full access to your tech while your cleaning is going on. You will be provided a direct line number to your tech between *M-F 9AM to 5PM EST. You will have full 24/7 access via email.
* Please keep calls to direct line at a minimum
* Will not fix or repair any design elements of the web site, if one of the infected files breaks any design or function of web site our tech will not repair them. We can give you a hourly quote to fix any issues.
**We will only release cleaned project after the final balance it paid.
*** If theme needs updating you need to provide us with the updated version of theme.
***** If the plugin is not free you need to provide the most current version of plugin.